Thank you for shopping with iCase, an e-commerce platform operated by Kosmiq Global LLC. We strive to provide a seamless and efficient delivery experience for all our customers. This Delivery Policy outlines important information regarding the delivery process and procedures, as well as the role of our trusted delivery partner, J&T Express.
Delivery Partner – J&T Express:
iCase has partnered with J&T Express, a renowned logistics company known for its reliable and timely delivery services. J&T Express operates in numerous locations worldwide and has a proven track record of delivering packages safely and efficiently. By collaborating with J&T Express, we aim to ensure that your orders are handled with care and delivered to your doorstep promptly.
iCase offers delivery services to a wide range of locations, including only domestic destinations. Our delivery coverage includes most cities, towns, and rural areas across the UAE. However, please note that there may be certain remote regions where delivery services may be limited. You can check the availability of our delivery services for your specific location during the checkout process.
Order Processing and Shipment:
Once you have successfully placed an order on iCase, our team will begin processing it within the specified timeframe. The processing time typically ranges from 1 to 2 business days, during which we verify the availability of the products, conduct quality checks, and prepare your order for shipment.
Upon completion of the processing stage, your package will be handed over to J&T Express for delivery. You will receive a confirmation email containing your tracking number, allowing you to monitor the progress of your shipment throughout the delivery process.
Estimated Delivery Time:
The estimated delivery time depends on various factors, including the destination and shipping method. While we strive to provide accurate delivery estimates, please note that unforeseen circumstances, such as natural disasters or public holidays, may cause slight delays. However, rest assured that we will make every effort to ensure that your package reaches you as soon as possible.
Tracking Your Order:
To track your order, simply visit our website and navigate to the “Track Order” section. Enter your tracking number, and you will be able to view the real-time status of your shipment. Additionally, you may also receive updates via SMS or email from J&T Express regarding the progress of your delivery.
iCase offers competitive shipping rates based on the weight, dimensions, and destination of your package. The delivery charges will be displayed during the checkout process, allowing you to review and confirm the cost before completing your purchase. Please note that any applicable taxes will be the responsibility of the recipient and may vary depending on the regulations.
Delivery Issues and Support:
While we strive to ensure a smooth delivery experience, unforeseen circumstances or issues may occasionally arise. If you encounter any problems with your delivery, such as a delayed shipment, damaged package, or incorrect item, please reach out to our customer support team immediately. We will investigate the issue and work towards a satisfactory resolution to ensure your utmost satisfaction.
Returns and Exchanges:
For information regarding our return and exchange policy, please refer to our dedicated Returns Policy page on our website. We strive to provide fair and flexible options for returns or exchanges, subject to certain terms and conditions.
At iCase, we value your trust and strive to exceed your expectations when it comes to delivery services. By partnering with J&T Express, we aim to ensure the safe and timely arrival of your orders. Should you have any further questions or concerns regarding our delivery policy, please do not hesitate to contact our customer support team, who will be more than happy to assist you.
Thank you for choosing iCase for all your e-commerce needs!
Kosmiq Global LLC